Question 1

Important Information And Who We Are

Accepted Answer

This privacy policy aims to give you information on how Marple Gang Show collects and processes your personal data through use of this website, including any data you may provide through this website when you complete a form, purchase tickets, purchase physical items or create an account. 
 
It is important that you read this privacy policy so that you are fully aware of how and why we are using your data.
 
Marple Gang Show is the controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).
 
If you have any questions about this privacy policy, please contact us in the following ways:
 
Email: data.protection@marplegangshow.org.uk(mailto:data.protection@marplegangshow.org.uk)
 
Postal Address: Marple Gang Show, 1st Marple Scout Hut, Memorial Park Drive, Memorial Park, Marple, Stockport, SK6 6BA
 
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk)(http://www.ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Question 2

What Information Do We Collect?

Accepted Answer

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 
 
We may collect, use and store different kinds of personal data about you which we have grouped together as follows:

• Identity and Contact Data - includes your name, email, phone number, address, and telephone number.
 • Financial Data - includes bank account and payment card details. 
 • Transaction Data - includes details about payments to and from you and your purchase history.
 • Technical Data - includes internet protocol (IP) address,  login data, browser and plug-in types and version, time zone setting and location, operating systems and platform, and other technology on the devices you use to access this website.
 • Profile Data - includes your username and password, purchases or orders made by you, your interests, preferences, comments, feedback and recommendations.
 • Usage Data - includes information about how you use our website, products and services. 
 • Marketing and Communications Data - includes your preferences in receiving marketing from us and our third parties, and your communication preferences
 
We do not collect any special categories of Personal Data about you.

Question 3

How Do We Collect Personal Information?

Accepted Answer

When you chat to us using the live chat feature on our website, we collect Identity and Contact Data and Profile Data.
 
When you complete a form on our website, we collect Identity and Contact Data, Profile Data, and Marketing and Communications Data.
 
When you conduct a transaction on our website, we collect Identity and Contact Data, Financial Data, Transaction Data, and Marketing and Communications Data.
 
When you create an account on our website we collect Identity and Contact Data, Profile Data, and Marketing and Communications Data.
 
As you interact with our website, we will automatically collect Technical Data and Usage Data. We will collect this personal data by using cookies and other similar technologies.  
 
Marple Gang Show may also receive your data from Square Payments, Facebook Messenger, email, telephone, postal mail and face-to-face conversation.
 
Your personal information will be used for the specific reasons stated below only.

Question 4

Why Do We Collect Information?

Accepted Answer

We will only use your personal data when the law allows us to. 
 
We collect such non-personal and Personal Information for the following purposes:
 
1. To process your order or perform a contract we have entered into (or are about to enter into) with you;
2. To provide and manage your account;
3. To provide our users with ongoing customer assistance and support;
4. To be able to contact our customers and users with general or personalized service-related notices and promotional messages;
5. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; 
6. To comply with any applicable laws and regulations or a legal obligation.
7. Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
 
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to process your ticket order). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Question 5

How Do We Store and Share Your Information?

Accepted Answer

Marplegangshow.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by Marple Gang Show adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Our payment service provider is Square. When you complete a transaction on our website, part or all of your identity and contact data, financial data, transaction data, technical data and profile data will be shared with Square to complete the transaction. This data will be stored on Square's storage databases on secure servers behind a firewall. Data held in square is used to create a profile of you, this helps us to understand how our customers spend money and improve our services.
 
We retain your data for as long as your marplegangshow.com account is active or as otherwise needed to provide you with our services.
 
We may keep your data longer of necessary to comply with our legal obligations, to resolve disputes, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
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Most forms on our website use Google ReCAPTCHA to help with our sites security. Google may collect personal data when you complete a form. To find out more about how Google collects and stores your data please see their privacy policy here: https://policies.google.com/privacy(https://policies.google.com/privacy)

Question 6

How Will We Contact You?

Accepted Answer

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Marple Gang Show, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
 
The lawful basis we rely on to process your personal data include:
1. Performance of a contract with you
2. Necessary for our legitimate interests
3. Necessary to comply with a legal obligation 
 
Marple Gang Show would like to send you marketing emails about the sale of products on our website. Generally, we do not reply on consent as a legal basis for processing your personal data although we will get your consent before sending you direct marketing communications.  You have the right at any point to withdraw your consent to marketing from Marple Gang Show at any time by clicking here (https://www.marplegangshow.org.uk/unsubscribe)and entering the email address you wish to be unsubscribed. All marketing emails have the option to unsubscribe built in at the bottom of the email.
 
Legitimate Interest means the interest of Marple Gang Show in conducting and managing our business to enable us to give the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Question 7

Cookies

Accepted Answer

Cookies are text files placed on your device to collect standard internet log information and visitor behaviour information.
 
We use cookies on our website to provide a better experience for you while using our website, to monitor and analyse and to ensure that our website is safe and secure. When you first visit our site, we give you the option to personalise your cookies experience via our cookies banner. Here you can accept or decline the use of cookies on your device. You can also use your devices browser setting to control which cookies are accepted on your device. 
 
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Question 8

How You Can Control Your Data

Accepted Answer

If you don’t want us to process your data anymore, please contact us at data.protection@marplegangshow.org.uk.(mailto:data.protection@marplegangshow.org.uk)
 
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at data.protection@marplegangshow.org.uk.(mailto:data.protection@marplegangshow.org.uk)
 
Should you wish to complain, or if you feel that Marple Gang Show has not addressed your concern in a satisfactory manner you may contact data.protection@marplegangshow.org.uk.(mailto:data.protection@marplegangshow.org.uk)
 
We keep our privacy policy under regular review and reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Our current privacy policy can be found at www.marplegangshow.org.uk/privacy-policy.(http://www.marplegangshow.org.uk/privacy-policy)
 
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with you. 
 
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
 
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
 
If you are located in Europe, when we transfer your personal information to the United States or anywhere outside Europe, we will make sure that:
 
1. there is a level of protection deemed adequate by the European Commission or
2. that the relevant Model Standard Contractual Clauses are in place
 
Wix.com participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework.

Question 9

Third-Party Links

Accepted Answer

Marplegangshow.com includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Question 10

Data Security

Accepted Answer

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those individuals who have a legitimate need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 
 
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Question 11

Your Legal Rights

Accepted Answer

You have the right to:
 
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 
 
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 
 
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we might have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
 
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
 
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

•   If you want us to establish the data's accuracy.
•   Where our use of the data is unlawful but you do not want us to erase it.
•   Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. 
•   You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 
 
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 
 
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Privacy Policy